Error 0xC7D1507C: Download Service Interrupted

Error Message

The file download service was unexpectedly stopped. The policy will be retried the next time the device syncs.

Error Details

Property	Value
Error Code (Hex)	0xC7D1507C
Error Code (Dec)	-942583684

Description

info

This error occurs when the Android operating system terminates the download service before completion. Unlike other download failures, this error includes an automatic policy retry mechanism during the next device sync cycle.

Common Causes

🔋 System Interruptions

• Low battery condition
• System service termination
• Resource management
• Background process limits

⏱️ Time-Related Issues

• Extended download duration
• Sync timing conflicts
• Service timeout
• Background restrictions

Impact

note

• Only affects Device Administrator (DA) scenarios
• Automatic retry at next sync
• 24-hour retry window

Deployment Scenarios

• 📱 Device Administrator (DA):
  • Service interruption visible
  • Policy-based retry
  • Sync-dependent resolution
• 🔒 Samsung KNOX:
  • Silent installation process
  • Not affected by this error
  • Automated handling

Policy Behavior

• 🔄 Automatic Retry:
  • Occurs at next device sync
  • Within 24-hour window
  • Policy-driven process
• ⚙️ Sync Schedule:
  • Regular sync intervals
  • Manual sync option
  • Policy preservation

Resolution Steps

1️⃣ Immediate Actions

• Connect to power source
• Check battery status
• Verify network connection
• Monitor sync status

2️⃣ Sync Management

• Wait for next sync cycle
• Consider manual sync
• Check sync schedule
• Verify policy status

3️⃣ Service Verification

• Check system services
• Monitor download status
• Verify background processes
• Review service health

Best Practices

👨‍💻 For IT Administrators

• Configure optimal sync intervals
• Monitor service health
• Set appropriate timeouts
• Track policy application
• Review retry patterns

👤 For End Users

• Keep device charged
• Allow background syncs
• Maintain connectivity
• Monitor notifications
• Enable auto-sync

Troubleshooting Tips

For Quick Resolution

1. Force manual device sync
2. Ensure sufficient battery
3. Check network stability
4. Wait up to 24 hours

Service Considerations

• Battery optimization settings
• Background process limits
• Service dependencies
• System resource availability

Additional Notes

💡 Policy-based retry mechanism

🔄 24-hour retry window

⚠️ Service-level interruption

📱 DA-specific scenario

Related Links